Question 1

How do I get into the facility?

Accepted Answer

It's easy and fully automated. When you approach the door, click the 'Reservation' tab on your Rockland Pickleball app and select your appointment. Tap the 'Unlock Door' button, and the door will unlock for you. The 'Unlock Door' button will appear 10 minutes before your reservation begins and will be active for the entire duration of your reservation.

Question 2

How long can I stay at the facility?

Accepted Answer

You can access the facility between 10 minutes before and 5 minutes after your booking. We ask that you be courteous to other customers by leaving the facility when your reservation has ended. Our security team will charge penalties to those who significantly overstay and ignore voice downs.

Question 3

Do I need to bring my own equipment?

Accepted Answer

No. We have house paddles and balls in the facility, which are available to use free of charge. You should, of course, feel free to bring your own equipment if you want to.

Question 4

Is there a membership program for seniors?

Accepted Answer

Yes, Our Senior Advantage plan, for ages 62+, is just $1/month. It provides $12 open plays and $40 court reservations during off-peak hours, plus 20% off clinics. You'll also receive a 14-day advance booking window. To join, click the "Become a Member" button in our site or visit our front desk.

Question 5

Can I bring guests?

Accepted Answer

Yes, up to 6 people may use the facility as part of a single reservation. We ask that you invite your guests through the app or website and that each of your guests create their own account (they should also be sure to sign the waiver). You can even use the app to split the bill among your guests automatically. Guests who are not actively playing should make use of the available seating so that they do not get in the way of customers using other courts.

Question 6

Do you have drinks or food?

Accepted Answer

Yes, we offer drinks and snacks for purchase through multiple vending machines on-site. For your convenience, a complimentary Hydration Station for water is also located at the front of the facility.

Question 7

Is there a shower?

Accepted Answer

No, we do not have showers or locker rooms in this facility.

Question 8

Can I extend my time?

Accepted Answer

Yes, you can extend your court time as long as it's available after your initial reservation. To do so, please go into the app and follow the standard booking process. It is possible that you may have to move to a different court if the specific court you are on is already booked for the subsequent period.

Question 9

Can I cancel my booking?

Accepted Answer

Yes, you can easily cancel your reservation from the 'Reservations' tab by clicking 'Cancel Reservation.' There is no charge to cancel a reservation within 10 minutes of booking it or at least 24 hours prior to your appointment. If you cancel within 24 hours of your appointment, you will be charged for the court time in full. If you feel there are extenuating circumstances for a late cancellation, email us at info@rocklandpickleclub.com

Question 10

What happens if I run over my allotted time?

Accepted Answer

If you stay on the court more than 5 minutes past your reservation, our security team will contact you via the screen on the side of the court. If you ignore them, the system will automatically charge you for an additional hour. Please make sure you clear the court when your reservation is finished.

Question 11

There is an open court next to us, can we use it?

Accepted Answer

You may not use any court without a reservation for that court. Jumping courts will result in a fine.

Question 12

Am I allowed to have a paid coaching lesson with a Coach who is not on the Rockland coaching roster?

Accepted Answer

No, this is not permitted. Rockland coaches were heavily vetted prior to being hired, and all of them are fully certified and insured. Bringing in an outside coach puts you, the coach, and Rockland at risk of harm.

Question 13

If I am a pickleball coach, but not on the Rockland coaching roster, can I book a court and give a paid coaching lesson?

Accepted Answer

No, this is not permitted. If you are interested in using Rockland's venue to coach students, please reach out to us and inquire about being added to our coaching roster.

Question 14

Is smoking, vaping, or alcohol allowed?

Accepted Answer

No. Neither smoking nor vaping is allowed in the facility. Our security team will charge up to $500 penalties to those who smoke or vape inside the facility, and your account may be suspended. Rockland Pickleball does not serve alcohol, nor are customers permitted to bring their own alcohol onto the premises.

Question 15

What are the penalties for breaking the rules?

Accepted Answer

Our security will charge penalties for infractions. The penalties vary depending on severity and will escalate after ignored voice downs or repeat infractions. The following is a list of infractions that carry penalties:

Significant overstaying – up to $250
Bringing more than the allowed number of guests for an extended period of time – up to $400
Smoking or vaping – up to $500
Bringing and consuming alcohol – up to $500
Ignoring voice downs and reminders in general – up to $500
Breaking or mistreating equipment – no limit and account suspension
Showing disrespect to other customers – account suspension

Question 16

What are your peak hours?

Accepted Answer

Weekdays: 4 pm to 10 pm, Weekends: 8 am to 10 pm.

FAQs